Shipping and Returns Policy
All E.U. orders qualify for free 2-day shipping and require a signature upon receipt. We offer overnight shipping for 45€ and Saturday delivery for 65€ within Europe. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.
Orders placed Monday – Friday will be processed on the same day and ship within one business day. Orders placed on Fridays or over the weekend will be processed on the following Monday.
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes, and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high-value orders, a representative will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.
In placing an order, you authorize 314bags.com to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process, and remit your actual import fees for your item(s).
If you refuse our shipment, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. If you have any questions, please email us at firstname.lastname@example.org.
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You, have the right to withdraw from your purchase contract, without any penalty nor specifying the reason, within a time period of fourteen days (14). This withdrawal period starts on the day you receive your product purchased on www.314bags.com and/or www.314official.com.
For exercising your right of withdrawal, write us an email at email@example.com. In case you are withdrawing from the purchase contract a written declaration (via email) of your withdrawal of the purchase contract has to be received by the supplier within the time period of fourteen days (14).
Furthermore, you are obliged to return the product within a time period of fourteen days (14); the time of the submission of the product is decisive for compliance with this deadline, using the carrier of your choice.
For returning the product you can use the carrier of your choice. Any cost for the return of the product has to be borne by you.
The product must be returned entirely intact and in its original wrapping; also the brand label must still be attached to the item along with the one-use seal. You shall be liable for any depreciation in the value of the goods only if such depreciation is due to handling of the goods, which is not necessary to examine their nature, properties, and working order. We reserve the right to refuse an exchange if the product received is determined to be damaged.
If you received a damaged or incorrect item, please email us within 24 hours of receipt.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on www.314bags.com and/or www.314official.com.
Make sure to send us the tracking number for your return package to firstname.lastname@example.org.
In case of a proper withdrawal of the purchase contract, the supplier has to pay back the total price of the product to you within a time period of fourteen (14) days upon receiving the returned product. No additional taxes or duties will be refunded.
To answer any questions you may have, email us at email@example.com.