FAQS

Orders

Do I need to create an account to make a purchase?

There is no need to create an account to make a purchase. However, creating an account allows you to save address information and payment details for faster checkout and track your orders easily.

I've forgotten my password, what should I do?

To re-set your password, please follow the 'Forgot Your Password?' instructions on the Sign In page.

What currency are your prices in?

All prices displayed are in EU euros.

What if I need to change my order?

Please contact hello@314bags.com immediately if you need to change your order. Once we have shipped your order, we are not able to make any changes or cancellations.

What if I need to cancel an order?

If your order hasn’t shipped, please contact hello@314bags.com immediately.

How can I track the status of my order?

You will receive an email with your tracking information as soon as we ship your order. You may also sign into your account on 314bags.com and view your order fulfilment status.


Payment & Pricing

Do I need to create an account to make a purchase?

No, you do not need to create an account to make a purchase. However, creating an account allows you to save address information and payment details for faster checkout and track your orders easily.

3.14bags.com accepts all major credit cards and Paypal.

We take every precaution to protect the security of our clients and use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Will I be charged sales tax on my purchase?

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations continue to evolve. We monitor state and local tax laws to ensure compliance. Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Are prices on 314bags.com subject to change?

Prices on 314bags.com are subject to change, and are calculated on a piece-by-piece basis.

How do I get an appraisal for my 3.14 bags merchandise?

We do not offer appraisals. For pieces purchased at our flagship or on the site, we can offer a Certificate of Authenticity upon request.

Shipping

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact hello@314bags.com right away.

What shipping service do you use?

We offer different carriers, depending on the speed of delivery and the region where the product is shipped. Prices may vary when shipped out of EU.

How much does shipping cost in the EU?

Standard Shipping is included in the product price and therefore free for our costumers. We also offer Express Shipping for an additional fee of 80€ per order. 

Do you offer overnight shipping?

No, we do not offer overnight shipping.

Do you ship to P.O. boxes?

We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.

Can I have my purchase gift-wrapped?

All 314bags.com purchases arrive in our exclusive signature packaging. For any special requests contact hello@314bags.com and we will do our best to accommodate you.

My package is lost!

If your package has been lost in transit, please reach out to hello@314bags.com right away. After an order has been delivered to the correct shipping address and signed for, we cannot be held responsible for lost or stolen packages.

Stores

Do you have anywhere I can try things on?

So far we do not have any flagship store yet. Check out stockists list and find the shop near you.

Is in-store pickup available for items purchased online?

We do not offer in-store pick up for items purchased online at this time.

What is your return policy?

We offer 14 days return policy. Costs for the return shipping Refunds on domestic and international orders if products return undamaged with the sealed label still attached to the bag. However, should you wish to make an exchange, we are pleased to assist you or offer you store credit. 

Sizing

How do I know which size will fit me best?

In the product description is a list of measurements for each bag, but please contact hello@314bags.com for any additional sizing information.

Leather Care

When not being worn, we recommend bag to be stored in its dust bag. It does not like bleach, household cleansers, hard surfaces, or rough and tumble activities. Please note that the color may transfer to brighter clothes or other bright surfaces. We recommend professional cleanings biannually.

How can I have an item repaired?

Please contact hello@314bags.com with the name of your bag, a photograph if possible as well as an explanation of the issue. We will contact you once we review your request.